Returns & Exchanges
At KAT VR, we want to ensure you have the ultimate immersive experience with our hardware. If you are not completely satisfied, you may return your items within 30 days of delivery provided they are in original condition and packaging.
Initiate Your Request
Contact our dedicated support team via the official ticket system to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the VR equipment in its original factory packaging, including all sensors, cables, and mechanical components to avoid damage during transit.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized carrier location; please ensure you keep your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the hardware's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing